FAQs

Can I Cancel my order?

Yes you can, but you must send a request within 12 hours after confirming your order.

 

Can I make a refund?

Yes you can. You will receive your refund after we receive the product.

 

Where do you ship from?

We ship from China.

 

Do you ship worldwide?

Yes, we do.

 

Wich payment options can I use?

VISA - PayPal - Mastercard- AMEX

 

How long does shipping take?

Shipping takes anywhere from 3 - 14 days.

 

What if I don’t receive my package?

Within 30 days of making your order you are eligible for a refund. If you would like to make a refund, email us at (plausiblepaws@gmail.com)

 

When will my order be processed?

Orders are processed in 3-5 business days and then shipped. We dont ship on weekends.

 

Will I be charged with customs and taxes?

Our prices are tax free in US dollars. Other fees are outside our control, and are your responsibility. For any other details, contact your local customs office.

 

What if there is something wrong with what I ordered?

If there is something wrong with your order, contact us via email (plausiblepaws@gmail.com) Be sure to send pictures and details as well as your order number to help us understand the issue.

 

When do I get my refund?

We will process your refund within 7-10 days. You will be refunded the money to your initial payment method you used for your purchase. Contact your bank for more details on when you will receive your refund. It may take some time for your bank to process the refund and for it to show up in your account.